Customer Help Center

Scheduling & Timing

Packed Snow and Ice Surcharge

A  one-time additional surcharge may apply if the property has significant packed snow and ice build up on the first visit of the order. This is charged at an hourly rate of $60 per man-hour. This only applies to orders that start midway through the season, and have significant amounts of ice and snow build-up that require additional scraping.

You are not required to be home for the service, so long as the Service Busters Pro has access to your property’s service areas.

If you have special instructions for the Service Busters Pro to gain access to your property’s service areas, please advise us in the notes section of the order page or contact our Customer Support Team before your service visit.

We aim to start Spring Clean Ups in April each year, running until the end of May.

However, this will depend on the weather and ground conditions of the year, which may push back the start date to late April-early May. 

In any case, we will notify you of your Spring Clean Up date in advance of your service.

We aim to start Spring Clean Ups in April each year, running until the end of May.

However, this will depend on the weather and ground conditions of the year, which may push back the start date to late April-early May. 

In any case, we will notify you of your Spring Clean Up date in advance of your service.